Shipping & Returns Policy
Last Updated: August 11, 2026
Thank you for shopping with Hartman Family Media LLC. This policy explains how we handle shipping, returns, refunds, and replacements for purchases made through our online store.
1. Shipping
We currently ship orders to the locations available at checkout.
Shipping costs and available shipping methods are displayed during checkout before you complete your purchase.
Processing Times
Orders are generally processed within 3–5 business days, unless a different processing time is noted on the product listing.
Products that are made or fulfilled through a print-on-demand provider may require additional processing time.
Delivery Times
Delivery estimates provided at checkout are estimates and are not guaranteed.
Once an order has been shipped, delivery may be affected by circumstances outside our control, including carrier delays, weather, holidays, natural disasters, or other transportation disruptions.
We are not responsible for delays caused by the shipping carrier after an order has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address when placing an order.
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If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may require payment of additional shipping costs before reshipping the order.
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If the order cannot be reshipped, we may issue a refund for the product price, less any shipping costs that we have already incurred.
2. Multiple Products and Separate Shipments
Orders containing multiple products may arrive in separate shipments.
Some products are produced and fulfilled by third-party fulfillment providers, including Printify and its manufacturing partners. Products fulfilled through these providers may be shipped separately from products that we fulfill directly.
You will not be charged additional shipping simply because an order is divided into multiple shipments unless the applicable shipping charges were clearly disclosed at checkout.
3. Lost or Damaged Packages
If your package appears to be lost, please contact us as soon as possible so that we can help determine the appropriate next steps.
If your order arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged product and packaging when possible.
For products fulfilled by a third-party provider, we may need to submit the issue to the fulfillment provider before a replacement or refund can be issued.
4. Returns
We accept returns of eligible physical products within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition;
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The item must be in resalable condition;
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You must contact us within 30 days of delivery; and
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The item must not be a product specifically identified as non-returnable.
Please contact us before sending a return. We will provide return instructions if your item is eligible.
Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong item, or similar reasons unrelated to a defect or fulfillment error.
Original shipping charges are generally non-refundable for customer-initiated returns.
5. Non-Returnable Products
Certain products may not be eligible for return because they are custom-made or produced specifically in response to an order. This includes books or products addressed to certain individuals or entities when author signs the interior or exterior of the book or product
This may include print-on-demand products and customized merchandise.
However, non-returnable products may still qualify for a refund or replacement if they arrive damaged, defective, or materially different from what was ordered.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
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Your order number;
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A description of the problem; and
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Photographs showing the product and, when applicable, the packaging.
Depending on the circumstances, we may provide a replacement or refund.
You will not be responsible for return shipping costs when an item is damaged, defective, or incorrectly fulfilled.
For products fulfilled through Printify or another third-party provider, we may work with that provider to resolve the issue.
7. Refunds
Once an approved return has been received and inspected, or once a refund has otherwise been approved, we will process the refund to the original payment method.
The time it takes for a refund to appear in your account may depend on your bank, credit card company, or payment provider.
We are not responsible for delays caused by your financial institution or payment provider.
8. Exchanges
We generally do not offer direct exchanges.
If you need a different product, size, or variation, you may return an eligible item in accordance with this policy and place a new order.
Damaged, defective, or incorrectly fulfilled items may be replaced at our discretion or as otherwise required by applicable law.
9. Refunds for Canceled Orders
If you contact us to cancel an order before it has entered production or shipment, we will make reasonable efforts to cancel it and issue a refund.
Because some products are produced specifically after an order is placed, we may not be able to cancel an order once production or fulfillment has begun.
10. Refusal of Returns
We reserve the right to refuse a return or refund when the requirements of this policy have not been met, except where a refund or other remedy is required by applicable law.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
11. Contact Us
If you have a question about shipping, a return, a refund, or an order, please contact us through the contact information provided on our website.
Hartman Family Media LLC
Arkansas, United States